Shipping policy

  • 🚚 Shipping Policy

    ⏱️ Order Processing Time

    Orders are processed within 1–2 business days.

    Orders placed on Sundays or public holidays will be processed on the next working day.

    Once your order is shipped, you will receive a tracking link via SMS, Email, or WhatsApp.

    📍 Delivery Time

    Estimated delivery time after dispatch:

    Metro Cities: 2–4 business days
    Other Cities & Towns: 3–6 business days
    Remote Areas: 5–7 business days

    Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.

    📦 Order Tracking

    After shipment, tracking details will be shared so you can monitor your order in real time.

    If tracking is not updated within 24–48 hours, please contact us.

    🚫 Delivery Delays

    While we aim to deliver on time, delays may occur due to:

    Courier partner issues
    Natural events or strikes
    Incorrect or incomplete address provided by the customer

    We are not responsible for delays caused by courier services, but we will always assist you.

    ❗ Incorrect Address / Failed Delivery

    Please ensure your shipping address and contact number are accurate.

    Orders returned due to incorrect address or failed delivery attempts may incur re-shipping charges.

    📹 Damage on Arrival (Important)

    If you receive a damaged product, we will provide a replacement.

    A 360-degree unboxing video is mandatory.

    The video must:
    Start before opening the package
    Be continuous and unedited
    Clearly show the damaged product

    Claims without a proper unboxing video will not be accepted.

    The video must be shared within 24 hours of delivery.

    📞 Need Help?

    For shipping-related queries, contact us:

    WhatsApp: 9544526642
    Support Hours: 10:00 AM – 7:00 PM